Refund Policy

Overview

This Refund Policy applies to payments made for HospiSystem subscriptions, implementation, configuration, training, support and related services. The commercial proposal, order form or service agreement accepted by the customer forms part of this Policy and will prevail where it specifies different terms.

Before payment

Customers should review the selected modules, implementation scope, pricing, taxes, billing period and prerequisites before approving a proposal or making payment. Please contact us before payment if any item is unclear.

Subscription and service fees

Fees for subscription periods already started, activated user accounts, completed configuration, data work, training, integration, customisation or support are generally non-refundable because resources and service capacity are committed when work begins.

Eligible refund requests

A refund may be considered where:

• a duplicate payment was made for the same invoice;
• an incorrect amount was charged due to a verified billing error;
• the Company confirms in writing that it cannot deliver a paid service that has not yet begun; or
• a refund is required under applicable law or expressly provided in the accepted commercial agreement.

Non-refundable items

Unless required by law or agreed otherwise in writing, refunds are not available for change of mind, partial use, unused time in an active billing period, delays caused by missing customer information or infrastructure, third-party charges, completed onboarding or custom development already performed.

Cancellation

A cancellation request stops future renewal only when received and acknowledged according to the notice period in the applicable agreement. Cancellation does not automatically create a right to refund amounts already due or paid.

How to request a refund

Email admin@snafindia.in with the customer name, invoice number, payment date, amount, transaction reference and reason for the request. Requests should be submitted promptly after the relevant payment or billing issue is identified.

Review and processing

We will review the request against payment records, delivered work and the applicable agreement. We may request further information. Approved refunds will normally be returned through the original payment method where practicable. Bank, payment-provider and settlement timelines are outside our direct control.

Taxes and deductions

Refund amounts may be adjusted for taxes, payment-provider charges or statutory deductions where those amounts cannot be recovered, subject to applicable law.

Changes to this policy

We may revise this Refund Policy periodically. The version applicable to a transaction will be considered together with the proposal or agreement governing that transaction.

Contact us

For billing or refund questions, contact admin@snafindia.in or call +91 81005 50440.